Support

Where is my parcel?

For parcels in Australia , see Australia Post: Track an item

For programs sent to other countries, see DHL Express tracking or TOLL Track and Trace.

If you are in Perth, you can book in for a hearing test or auditory processing test at our clinic in Canning Vale.

All listeners are encouraged to use the following questionnaires to help us monitor your progress:

Baseline profile: to be completed before you start.
Tinnitus Reaction Questionnaire: to monitor how your tinnitus is affecting your mental state.
2 week checklist: to be completed 2 weeks after receiving your program, regardless of whether you have started or not!
6 week checklist: to be completed 6 weeks after starting your listening, to give us feedback on how you are going so far.