Support

Where is my parcel?

For parcels in Australia , see Australia Post: Track an item

For programs sent to other countries, see DHL Express tracking.

How to use your Mini MX2 player

Mini MX2 Instruction Sheet

Troubleshooting your Mini MX2 player

The Mini MX2 is a solid little player - with over 2,000 units in use, we've rarely seen a fault. However, the player may go into a protection mode if it runs out of charge and is started again with too little charge to boot. When it is in the protection mode, the lights will not turn on, even when you plug it in to charge. There is a very simple fix for this!

If your player has become non responsive:

1. Perform a reset. Take the player off the charger and press the reset button (see the video above for how to perform a reset). You need to press down on the reset button firmly, and hold it for a good 3 seconds. When you plug it in again, the lights should come on.
2. Check the connections. If the lights still haven't come on after a reset, check that all the components of the charger are plugged in together firmly, and that the player is plugged securely into the charger. Quite often the "fault" is simply that the charger is not plugged together properly, so no power is getting through.
3. Contact Simone. If neither of the above work, please contact Simone. She'll step you through both the above fixes, and if that still doesn't work, we'll update your firmware.
4. Return ALL equipment. If the firmware update hasn't worked, only then will we ask you to return your program to us for further investigation. Please make sure you send ALL the equipment back: the player and charger in their case and the headphones. If there is a fault with the charger, we can't find that if you only send the player!