Support
Where is my parcel?
For parcels in Australia , see Australia Post: Track an item
For programs sent to other countries, see DHL Express tracking or TOLL Track and Trace.
Mini MX2 Support
- Mini MX2 Help: How to use the Mini MX2 player, troubleshooting.
Listening Routines
Evaluating your progress
If you are in Perth, you can book in for a hearing test or auditory processing test at our clinic in Canning Vale.
All listeners are encouraged to use the following questionnaires to help us monitor your progress:
- Baseline profile: to be completed before you start.
- Tinnitus Reaction Questionnaire: to monitor how your tinnitus is affecting your mental state.
- 2 week checklist: to be completed 2 weeks after receiving your program, regardless of whether you have started or not!
- 6 week checklist: to be completed 6 weeks after starting your listening, to give us feedback on how you are going so far.

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